CFHQ Privacy Policy
Who we are
Our website address is: https://coastfitnesshq.com.au.
Privacy Policy
Effective Date: 22/01/2025
1. Scope
This policy applies to all Coast Fitness HQ (CFHQ) staff, contractors, consultants, and third-party service providers involved in delivering gym services.
2. Compliance
CFHQ complies with the Privacy Act, including the APPs, which govern the handling of personal and sensitive information. This policy outlines your rights and our obligations.
3. Collection of Personal Information
We collect personal information relevant to your membership and use of our facilities, including:
– Identity Information: Name, address, phone number, email address, and date of birth.
– Health Information: Details necessary for fitness programs, injury prevention, and safety.
– Payment Information: Credit/debit card details, bank account numbers, and transaction history.
– Emergency Contact Details: For safety and emergency purposes.
– Usage Data: Information about your use of gym facilities, programs, and services.
– Digital Data: Collected via cookies, website usage, and mobile applications.
– Video Surveillance: For security purposes on gym premises.
4. Use and Disclosure of Personal Information
CFHQ uses your information to:
– Manage memberships and provide gym services.
– Create personalized fitness programs.
– Ensure safety during workouts.
– Process payments and administer accounts.
– Communicate updates, promotions, or service changes.
– Improve our services through data analysis.
Disclosure to Third Parties: We may share your personal information with:
– Payment processors, IT service providers, and marketing services (with consent).
– Legal or regulatory authorities, as required.
– Contractors or trainers delivering services on behalf of CFHQ.
– Third-party applications used for scheduling, fitness tracking, and automated communications.
– Affiliates and business partners involved in operational support.
We do not sell your personal information.
5. Sensitive Information
Sensitive information, including health details, is collected only when necessary for safety, fitness plans, or legal compliance. Such information is handled with additional care and only with your consent, unless otherwise required by law.
6. Data Security
We take reasonable steps to protect your data from misuse, loss, or unauthorized access, including:
– Secure physical and digital storage systems.
– Access restrictions for sensitive information.
– Staff training on privacy and data protection practices.
– Use of encryption and firewalls for digital systems.
7. Access and Corrections
You have the right to access and correct your personal information. Requests can be made by contacting us via the details provided below. We will process requests promptly unless restricted by law.
8. Cookies and Online Tracking
Our website uses cookies to enhance user experience. You can disable cookies in your browser settings, but this may affect functionality. We may also collect geolocation and device information for analytics and personalization purposes.
9. Video Surveillance
CFHQ premises are monitored by video surveillance for safety and security. Footage is stored securely and used only for these purposes. It will not be disclosed except where required by law.
10. Direct Marketing
CFHQ may send you promotional materials via email, SMS, or other means. You can opt out of these communications by following the instructions provided or contacting us directly.
11. Data Breaches
CFHQ follows the Notifiable Data Breaches (NDB) scheme under the Privacy Act. In the event of a data breach likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.
12. Children’s Privacy
We collect personal information about children (e.g., for classes or play areas) only with parental or guardian consent. This information is managed securely and in compliance with the APPs.
13. Third-Party Platforms & Data Sources
If you access CFHQ services through third-party platforms (e.g., fitness apps, scheduling software), their privacy policies apply. We may also obtain personal data from third-party sources such as:
– Social media platforms.
– Data aggregators and public records.
– Affiliates and partners offering integrated services.
14. Complaints and Inquiries
If you have questions or concerns about your privacy, contact us:
Phone: (02) 4325 9879
Email: customercare@coastfitnesshq.com
Address: 1 Dane Dr, Gosford NSW 2250
We will investigate and respond promptly to your complaints.
15. Changes to This Policy
CFHQ may update this policy to reflect legal or operational changes. Updates will be posted on our website with the effective date.